isabeljourney.com values your satisfaction and wants to ensure a positive shopping experience for all customers. Please read our Return and Refund Policy below:
ReturnsIf you are not completely satisfied with your purchase from isabeljourney.com, you may request a return by emailing
within 30 days of receiving your order. Please include your order number and reason for the return in your email.
All returned items must be in their original condition, unused, and with the original packaging intact. Once we receive your return request and approve it, we will provide you with further instructions on how to return the item.
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team.
- We recommend using a trackable shipping service for your return to ensure its safe arrival.
- Refunds will be processed within 7-10 business days after we receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection